Shipping policy
Last updated: September 5, 2026
Thank you for shopping with SunMart. We aim to process and deliver your order as quickly as reasonably possible.
Order Processing
Orders are normally processed after payment has been successfully confirmed.
Processing times may vary depending on product availability, order volume, weekends, holidays, or other circumstances.
If there is a significant delay with your order, we will make reasonable efforts to provide an update.
Shipping Time
Estimated delivery times can vary depending on:
- Your delivery location
- Shipping method selected
- Product availability
- Carrier delays
- Weather conditions
- Holidays and peak periods
- Customs or other circumstances outside our control
The estimated delivery time shown at checkout or communicated with your order should be used as the primary delivery estimate.
Tracking
When tracking information is available, we may provide a tracking number by email.
You can use our Track Your Order page to check the latest available shipment information.
Please remember that tracking information is provided by the shipping carrier and may take some time to update after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order.
If you notice an incorrect address after placing your order, contact us as soon as possible at:
We will try to correct the information before the order is shipped, but we cannot guarantee that changes will be possible.
Lost, Delayed, or Stolen Packages
If your tracking information shows that a package has been delivered but you cannot locate it, please first check with household members, building management, neighbors, and the carrier where appropriate.
If you believe your package has been lost or stolen, contact us so we can help investigate the situation.
SunMart cannot guarantee replacement or reimbursement for packages confirmed as delivered by the shipping carrier.
Damaged Packages
If your package arrives visibly damaged, please document the condition and contact us as soon as possible.
We may request photographs or other information to help investigate the issue.
Shipping Restrictions
Some electronics and technology products may have shipping restrictions depending on the destination or carrier requirements.
If an order cannot be shipped to your selected destination, we will contact you regarding the available options.
Contact
For shipping questions, contact:
SunMart
Email: sunmartca@gmail.com
Phone: +1 416 508 4222
Address:
48 Rexdale Blvd
Etobicoke, ON M9W 5Z3
Canada