Refund policy

Last updated: September 5, 2026

At SunMart, we want you to receive your order in good condition and as described on our website.

If there is a problem with your order, please contact us so we can review the issue and determine the appropriate solution.

Damaged or Defective Products

If your product arrives damaged, defective, or not functioning as described, contact us as soon as possible after delivery.

Please provide:

Your order number
Your name
A description of the problem
Photos or videos showing the issue, when applicable

We may request additional information to help us assess the problem.

Depending on the circumstances, we may offer a replacement, repair, refund, or another appropriate solution.

Incorrect Items

If you receive an item that is different from what you ordered, contact us as soon as possible.

After reviewing the order, we may arrange a replacement or another appropriate resolution.

Replacement

When a replacement is approved, the replacement process may depend on product availability.

If the same product is unavailable, we may offer an alternative solution, such as a refund or another suitable option.

Refunds

If a refund is approved, the refund will generally be issued to the original payment method where possible.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

Change of Mind

Unless otherwise stated on the individual product page, returns based solely on a change of mind may be subject to our return conditions, product eligibility, and applicable law.

Certain products may not be eligible for return because of their nature, condition, hygiene requirements, software activation, or other applicable restrictions.

Electronics and Product Condition

Products must be returned in the condition required by our return instructions.

Where applicable, please keep the original packaging, accessories, manuals, and other items included with your purchase.

Products showing misuse, accidental damage, unauthorized modification, or damage caused by improper installation or use may not qualify for a replacement or refund.